Privacy Policy

Last updated: [Insert Date]

JAN SURAKSHA (“we”, “us”, “our”) operates the website jansuraksha.info (“Site”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Site or contact us for legal consultation services.

1. Information We Collect

When you fill out our consultation request form, contact us via WhatsApp, call, or email, we may collect:

Full name
Email address
Phone number and alternate contact number
Details of your legal matter, including the type of service selected (e.g. UPI fraud, bank fraud, consumer dispute, RTI assistance)
Description of your complaint and any disputed amount involved
Any documents or additional information you voluntarily share with us during consultation

We also automatically collect limited technical information through Google Analytics and Google Ads tracking, such as your IP address, browser type, device type, pages visited, and referral source, to help us understand site usage and measure the effectiveness of our advertising.

2. How We Use Your Information

We use the information you provide to:

Understand your legal matter and provide consultation and documentation assistance
Contact you via phone, WhatsApp, or email regarding your query
Prepare legal notices, drafts, or documentation where you have requested such assistance
Improve our services and website based on aggregated, anonymized usage data
Measure the performance of our marketing campaigns (Google Ads conversion tracking)

We do not sell your personal information to third parties.

3. Sharing of Information

We may share your information only in the following circumstances:

With third-party service providers who help us operate the Site (e.g. hosting provider, form processing plugin, analytics/advertising platforms such as Google), solely to the extent necessary to provide these services
If required by law, regulation, court order, or a valid request from a government or law enforcement authority
With your explicit consent, where necessary to progress your legal matter (e.g. sharing details with a partner professional for documentation support)

4. Confidentiality of Consultation

Details you share with us regarding your legal matter are treated as confidential. Access to this information is limited to personnel directly involved in reviewing and responding to your query.

5. Data Retention

We retain your personal information only for as long as necessary to respond to your query, provide the requested consultation or documentation assistance, and comply with applicable legal or regulatory requirements. You may request deletion of your data at any time, subject to any legal obligation we may have to retain certain records.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable Indian law, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent for us to contact you or process your data, at any time

To exercise these rights, contact us using the details below.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies (including Google Analytics and Google Ads) to understand visitor behavior and measure advertising performance. You can control or disable cookies through your browser settings; however, this may affect certain Site functionality.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g. WhatsApp). We are not responsible for the privacy practices of these third parties and encourage you to review their respective privacy policies.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Phone: [Insert single, consistent number]
WhatsApp: [Insert single, consistent number]
Email: [Insert single, consistent email]
Address: [Insert registered business address, if applicable]

This is a draft template and does not constitute legal advice. Please have this reviewed by a qualified advocate before publishing, to ensure full compliance with the Digital Personal Data Protection Act, 2023 and any other applicable regulations for legal service providers in India.